Terms and Conditions

TERMS OF SERVICE

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OVERVIEW

Article 1 - Definitions

In these general terms and conditions, the following definitions apply:
Cooling-off period: the period during which the consumer can exercise the right of withdrawal;
Consumer: the natural person not acting in the course of a profession or business who enters into a distance contract with the entrepreneur;
Day: calendar day;
Long-term transaction: a distance contract relating to a series of products and/or services, where the obligation to deliver and/or purchase is spread over time;
Durable data carrier: any medium that allows the consumer or entrepreneur to store information personally addressed to them in a way that allows future consultation and reproduction without alteration;
Right of withdrawal: the option for the consumer to withdraw from the distance contract within the cooling-off period;
Entrepreneur: the natural or legal person who offers products and/or services remotely to consumers;
Distance contract: an agreement whereby, in the context of an organized system for selling products and/or services remotely, exclusive use is made of one or more distance communication techniques up to and including the conclusion of the contract;
Distance communication technique: means that can be used to conclude a contract without the consumer and the entrepreneur being in the same place at the same time;
General terms and conditions: these general terms and conditions of the entrepreneur.

Article 2 - Entrepreneur Identity

Email address: lassetijnvandruenen@gmail.com
Chamber of Commerce Number: 91426561

Article 3 - Applicability

These general terms and conditions apply to every offer of the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be stated before the distance contract is concluded where the terms and conditions can be consulted at the entrepreneur's premises and that they will be sent free of charge to the consumer as soon as possible upon request.
If the distance contract is concluded electronically, contrary to the previous paragraph and before the distance contract is concluded, the text of these terms and conditions may be made available to the consumer electronically in such a way that the consumer can easily store them on a durable data carrier. If this is not reasonably possible, it will be indicated where the terms can be consulted electronically and that they will be sent electronically or otherwise free of charge at the consumer’s request.
If specific product or service conditions apply in addition to these general terms, the second and third paragraphs apply accordingly and, in case of contradictory conditions, the consumer may always rely on the provision most favorable to them.
If one or more provisions of these terms and conditions are at any time wholly or partially void or annulled, the remainder of the agreement and these terms remain in force, and the provision concerned will be replaced immediately by mutual agreement by a provision that approaches the original intent as closely as possible.
Situations not covered in these general terms should be evaluated "in the spirit" of these general terms.
Uncertainties about the interpretation or content of one or more provisions of our terms must also be interpreted "in the spirit" of these terms.

Article 4 - The Offer

If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.
The offer is non-binding. The entrepreneur reserves the right to modify and adjust the offer.
The offer includes a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the entrepreneur uses images, they are a true representation of the offered products and/or services. Obvious mistakes or errors in the offer are not binding for the entrepreneur.
All images, specifications, and data in the offer are indicative and cannot give rise to compensation or termination of the agreement.
Product images are a true representation of the offered products. However, the entrepreneur cannot guarantee that displayed colors exactly match real product colors.
Each offer contains information that makes it clear to the consumer what rights and obligations are attached to accepting the offer, particularly:
- the price, excluding customs clearance costs and import VAT, which are the responsibility and risk of the customer;
- any additional shipping costs;
- how the agreement will be concluded and the necessary actions to achieve this;
- the existence or non-existence of a right of withdrawal;
- the method of payment, delivery, and execution of the contract;
- the period for accepting the offer or the period within which the entrepreneur guarantees the price;
- the level of communication costs if higher than the standard rate;
- how the contract will be archived after conclusion and, if applicable, how it can be accessed by the consumer;
- how the consumer, before concluding the agreement, can verify and, if necessary, correct the data provided;
- the languages in which the contract can be concluded;
- the codes of conduct the entrepreneur adheres to and how consumers can consult them electronically;
- the minimum duration of the distance contract in the case of a continuing performance contract.

Article 5 - The Agreement

Subject to the provisions of paragraph 4, the contract is concluded at the moment the consumer accepts the offer and meets the stated conditions.
If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of acceptance electronically. As long as receipt has not been confirmed, the consumer may dissolve the agreement.
If the agreement is concluded electronically, the entrepreneur shall implement appropriate technical and organizational measures to secure electronic data transfer and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur shall take suitable security measures.
The entrepreneur may—within legal limits—obtain information on the consumer’s ability to meet payment obligations, as well as all important facts and factors for responsibly concluding the distance contract. If, based on this investigation, the entrepreneur has valid grounds not to conclude the contract, they are entitled to refuse an order or attach special conditions, providing reasoning.
The entrepreneur shall provide the following information, in writing or in a storable manner, with the delivered product or service:

1. the business address where the consumer can lodge complaints;
2. the conditions and manner in which the consumer can exercise the right of withdrawal, or clear indication if excluded;
3. information about existing after-sales service and warranties;
4. the data referred to in Article 4, paragraph 3, unless already provided before contract execution.

Article 6 - Right of Withdrawal

When purchasing products, consumers have the right to dissolve the agreement without giving any reason within 14 days. This period starts the day after receiving the product by the consumer or a pre-designated representative.
During the cooling-off period, the consumer shall handle the product and packaging carefully. They shall only unpack or use the product to the extent necessary to determine whether they wish to keep it. If exercising the right of withdrawal, the consumer returns the product with all supplied accessories in the original condition and packaging if reasonably possible.
To exercise the right of withdrawal, the consumer must notify the entrepreneur within 14 days of receipt, in writing or by email. After notification, the consumer must return the product within 14 days, providing proof of timely return (e.g., proof of shipment).
If the consumer fails to notify or return the product within these periods, the purchase becomes final.

Article 7 - Costs in Case of Withdrawal

If the consumer exercises the right of withdrawal, return shipping costs are at their expense.
If the consumer has already paid, the entrepreneur will refund the payment promptly but no later than 14 days after withdrawal, provided the returned goods have been received or proof of return is supplied.

Article 8 - Exclusion of Right of Withdrawal

The entrepreneur may exclude the consumer’s right of withdrawal for the following products or services only if clearly stated in the offer before the agreement:

1. products custom-made according to consumer specifications;
2. products clearly personal in nature;
3. products which, due to their nature, cannot be returned;
4. products that spoil or age rapidly;
5. products subject to financial market fluctuations beyond the entrepreneur’s control;
6. single-issue newspapers or magazines;
7. sealed audio/video recordings or software unsealed by the consumer;
8. sealed hygienic products once unsealed by the consumer.

The exclusion may also apply to services:

1. accommodation, transport, catering, or leisure activities scheduled for a specific date or period;
2. services initiated with consumer consent before the cooling-off period expires;
3. gambling and lottery services.

Article 9 - Pricing

During the validity period stated in the offer, prices of offered products/services will not increase, except due to VAT changes.
Contrary to this, prices may vary for products/services tied to financial market fluctuations beyond the entrepreneur’s control, which will be stated in the offer.
Price increases within three months of concluding the contract are only allowed when based on legal regulations.
All prices exclude import VAT and customs duties, which the consumer is responsible for.
Printing or typographical errors are reserved. The entrepreneur is not obliged to deliver products at incorrect prices resulting from such errors.

Article 10 - Conformity and Warranty

The entrepreneur guarantees that the products and/or services comply with the agreement, product specifications, reasonable usability and reliability expectations, and legal requirements at the date of agreement.
Defective or wrongly delivered products must be reported in writing within 14 days after delivery and returned in their original packaging in unused condition.
The warranty period equals the manufacturer’s warranty. However, the entrepreneur is never responsible for ultimate product suitability for individual use or improper application by the consumer.

Article 11 - Delivery and Execution

The entrepreneur will exercise the utmost care when receiving and executing product orders.
Accepted orders will be delivered promptly, but no later than 30 days unless otherwise agreed.
If delayed, the consumer will be notified within 30 days and may dissolve the contract without cost.
If a product cannot be delivered, a replacement product will be offered with clear notice.
Risk of damage or loss rests with the entrepreneur until delivery to the consumer or authorized representative.

Article 12 - Duration, Termination, and Renewal

Consumers may terminate indefinite contracts for regular delivery of products or services at any time with one month’s notice.
Fixed-term contracts may be terminated at the end of the agreed period with one month’s notice.
Renewal of fixed-term contracts is not automatic unless explicitly agreed under specific terms.

Article 13 - Payment

Unless otherwise agreed, payments must be made within seven working days after the cooling-off period begins.
Consumers must report inaccuracies in payment details immediately.
In case of non-payment, the entrepreneur may charge reasonable pre-communicated costs.

Article 14 - Complaints Procedure

Complaints about contract execution must be submitted within seven days, providing a clear description.
Complaints will receive a response within 14 days. If more time is required, acknowledgment and an estimated resolution date will be provided.
Valid complaints result in free replacement or repair of products.

Article 15 - Disputes

For agreements between the entrepreneur and consumer covered by these terms, Dutch law exclusively applies, even if the consumer resides abroad.