Privacy Policy

RosalinaBear Privacy Policy

Last updated: 09/23/2023

This privacy policy describes how RosalinaBear (the "Site," "we," "our," or "us") collects, uses, and discloses your personal information when you visit, use our services, make a purchase on the site (the "Site"), or otherwise communicate with us (collectively, the "Services"). In this privacy policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, a site visitor, or another individual whose information we have collected in accordance with this privacy policy.

Please read this privacy policy carefully. By using and accessing the Services, you agree to the collection, use, and disclosure of your information as described in this privacy policy. If you do not agree with this privacy policy, please do not use or access the Services.

Changes to this Privacy Policy

We may update this privacy policy from time to time, particularly to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised privacy policy on the Site, update the "Last updated" date, and take any other actions required by applicable law.

How We Collect and Use Your Personal Data

To provide the Services, we collect personal information about you from various sources as described below, and we have collected this information in the last 12 months. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce applicable service terms, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal data we collect about you depend on how you interact with our site and use our services. When we use the term "personal information," we mean information that identifies you, relates to you, describes you, or can reasonably be associated with you. The following paragraphs describe the categories and specific types of personal information we collect.

Information We Collect Directly From You

The information you provide to us directly through our Services may include:

  • Basic contact details such as your name, address, phone number, and email.
  • Order details such as your name, billing address, shipping address, payment confirmation, email, and phone number.
  • Account information such as your username, password, and security questions.
  • Purchase information, including items you view, add to your cart, or add to your wishlist.
  • Customer support information, including anything you choose to include in your communications with us, for example when you send us a message through the Services.

Certain features of the Services may require you to provide certain information about yourself directly. You may choose not to provide this information, but this may prevent you from using or accessing those features.

Information We Collect Through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include details about how you access our site and your account, including device information, browser details, network connection data, your IP address, and other information about your interaction with the Services.

Information We Obtain From Third Parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

  • Companies that support our site and services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account details, credit or debit card data, billing address) to process your payments and fulfill your orders and provide the products or services you requested, to fulfill our contract with you.
  • When you visit our site, open or click on emails we send, or interact with our Services or ads, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies.

All information we obtain from third parties is handled in accordance with this privacy policy. We are not responsible for the accuracy of information provided by third parties nor for their policies or practices. For more information, please refer to the section below regarding third-party websites and links.

How We Use Your Personal Data

  • Providing Products and Services. We use your personal information to provide the Services to you in order to fulfill our contract with you, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, organizing shipping, facilitating returns and exchanges, and posting reviews.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional messages by email, SMS, or mail and showing you ads for products or services. This may include using your personal information to personalize the Services and ads on our site and on other websites.
  • Security and Fraud Prevention. We use your personal information to detect, investigate, or take action against potential fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for maintaining the security of your account information. We strongly recommend not sharing your username, password, or other access details with anyone. If you believe your account has been compromised, please contact us immediately.
  • Communication With You. We use your personal information to provide you with customer support and improve our Services.

How We Disclose Your Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons, subject to this privacy policy. These circumstances may include:

  • With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
  • With business and marketing partners, including Shopify, to provide services and advertise our products. Our business and marketing partners use your information in accordance with their own privacy statements.
  • When you direct us to, request it, or otherwise consent to sharing certain information with third parties, for example to provide you with products or through the use of social media widgets or login integrations, with your consent.
  • With our affiliates or within our group of companies, as part of our legitimate interest in running a successful business.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

In the last 12 months, we have disclosed the following categories of personal information and sensitive personal information (marked with *) about users for the purposes set out above in "How We Collect and Use Your Personal Information" and "How We Disclose Your Personal Information":

Category:

  • Identifiers such as basic contact details and certain order and account information.
  • Commercial information such as order details, purchase information, and customer support details.
  • Internet or similar network activity, such as usage data.

Categories of Recipients:

  • Vendors and third parties who perform services on our behalf (e.g., internet service providers, payment processors, fulfillment partners, customer support providers, and data analytics providers).
  • Business and marketing partners.
  • Affiliates.

We do not use or disclose sensitive personal information to infer characteristics about you.

Category of Personal Information

  • Identifiers such as basic contact details and certain order and account information.
  • Commercial information such as data about products or services purchased and purchase details.
  • Internet or similar network activity, such as usage data.

Categories of Recipients

  • Business and marketing partners.

User-Generated Content

The Services may allow you to post reviews.